MY ORDER

Can I make changes to my order?

Unfortunately, once you have placed your order it can no longer be modified. If your order has not yet been prepared, please contact our Customer Service department who will cancel it and provide a refund.

You can then place a new order.

If the status of your order is logged as “Order has been prepared”, then unfortunately we will not be able to intervene.

Can I cancel my order?

You cannot cancel the order yourself. Please contact Customer Service as soon as possible – they will be able to cancel orders that have a “Payment accepted” status. If the status of your order is logged as “Order has been prepared”, then unfortunately we will not be able to intervene.

How to change the delivery address?

Only Customer Service can change the delivery address. This can be changed within a short period of time after placing your order. Once the preparation of your order is underway, the delivery address can no longer be changed.

I have not received my order confirmation, what should I do?

You have just placed an order, and you have not received a confirmation by email. Firstly please check your junk mail. Secondly, log into your Armistice account and check the "My orders" section. If your order is there, please check that you have entered the correct email address in the "My information" section.

If the problem persists, please contact Customer Service.

When will I be charged?

The amount of your order will be debited from your account as soon as it is registered.

Can orders be gift-wrapped?

For the time being, Armistice does not offer gift wrapping.

How do I reserve an item?

Our site does not allow you to reserve an item, even if you have placed it in your basket.

How do I consult my invoice?

Your invoice will be available once your order has been shipped. You can consult it by logging into your account and going to "My Orders".

RETURNS

How do I return an item?

Upon receipt of your order, you have fourteen (14) days to return the product(s) to us. As soon as your return is received and processed, a refund will be credited to your bank account.

Any returned product must first be reported via the "My orders" section followed by the "Details" section. Once your return has been registered, a return number will be posted in the "My returns" section. Please print out this document and put it inside your package.

CLICK HERE for step-by-step instructions for returning items.

Please note: returns cannot be dropped off at a relay point. They should be sent to the address indicated on the return slip.

How do I know if my return has been received?

When our teams receive your return, its status will be changed from “pending parcel” to “parcel received”. This status can be viewed in your customer account in the “My Returns” section.

How do I exchange an item?

Armistice does not offer exchanges. If the size is not suitable, please return your item for a refund and place a new order at the same time. This will ensure faster delivery and reduce the likelihood of stock shortages.

My shoes have a fault, what should I do?

For any complaints, please contact Customer Service, specifying your order number, the date of purchase and attac photos showing the defect.

For any complaint concerning a purchase made in-store, please contact the store itself.

REFUNDS

How will my order be refunded?

As soon as your return is processed and validated by our teams, your refund will be made by crediting the payment method used to make the purchase.

How quickly will I receive my refund?

Upon receipt of the return, our refund processing time is 5 working days. Your refund will be made once the return is processed, and will be subject to interbank delays.

What if I haven't received my refund?

If, within 15 days of us receiving your package, you have not received your refund, please contact Customer Service.

DELIVERY

What are the different types of delivery?

Armistice offers several delivery methods:

- Express delivery (Metropolitan France and Corsica): delivery within 24 hours for all orders placed before noon (from € 4.90)

- Standard delivery (Metropolitan France): 2 to 3 working days

- Delivery in Europe: 2 to 6 working days depending on the country.

More information regarding deliveries.

Is delivery free?

Standard delivery to France and Europe is free.

How can I track the delivery of my package?

You can track your delivery using the order number that accompanied your order on the carrier's website:
COLISSIMO SUIVI: Colissimo delivery tracking

CHRONOPOST: Chronopost delivery tracking

What if I am not present at the time of delivery?

Thanks to the Chronopost Express home delivery service, you will be informed of the approximate delivery time the day before. If the date does not suit you, you can reschedule the delivery.

If you have chosen Standard Colissimo home delivery, your package will be left in your letterbox, without the need for a signature. If the package is too large, the delivery person will drop it off at the nearest relay point.

What to do if the express delivery time has not been respected

If the express delivery deadline is not respected, please contact our Customer Service within 72 hours from the day that the delivery was scheduled.

I haven't received my order, what should I do?

You can track your package using the tracking link provided in your order's shipping email.

If the shipment seems unusually long, or your package is indicated as delivered even though it has not been received, please contact our Customer Service.

MY CUSTOMER ACCOUNT

How can I manage my personal data?

You can modify your information at any time by going to "My Account" followed by the "My information" section. For any questions or comments on the way we process and use your personal data, please contact us at the following email address: dpo@armistice.fr.

How do I change my password?

You can change your password in the "My Account" section, followed by "My Information".

How do I delete my customer account?

If you wish to delete your customer account, please send a request by email to the following address: dpo@armistice.fr.

PROMOTIONAL OFFERS

How to use your vouchers

A code is assigned to each discount voucher (ex: FID2100544)

This promo code can be added to your basket when you confirm your order.

- Click on the "Basket" button where indicated.
- Under your order summary, enter the promo code provided (ex: FID2100544) in the respective field and then click on "Add".
- Your order summary will show the reduction.

OTHER INFORMATION

What size to choose?

Each product has a "Product details" tab, with footwear advice from our Design Office that's based on our footwear tests.

For children's models, we recommend you download our size guide.

How do I find an Armistice outlet near me?

You can find an Armistice outlet by going to the "Points of sale" page.

What can I do if the desired item is no longer available?

If the desired item is still featured on the site, your size may soon be back in stock. In this case, go the product page and ask to be alerted so that you're informed in real time when the item is back in stock.

If the desired model is no longer visible on our e-shop, it means that it is part of an old collection and will probably no longer be featured in our online store.

How do I contact Customer Service?

Our Customer Service is available Monday to Friday, 9 a.m. to 7 p.m. on +33 2.52.65.02.13. You can also send us a message via the site's contact page.



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